Trin and Tonic

let's all give a fuck or two

63 notes

jennhasablog:

cah:

Our panel at PAX Prime 2014. Photos by Andrew Ferguson.

i was so proud to hold the mic while this lady explained turkish oil wrestling.

I really hope that Turkish oil wrestling sees a surge of popularity in the US due to our dumb panel.

516 notes

jennhasablog:

HOW TO WRITE A CUSTOMER SERVICE EMAIL

by jenn bane

you’d be amazed at how many people don’t know how to write customer service emails. that’s OK, no one’s perfect. if you have a problem with a thing you ordered online, here is how to get that problem fixed as quickly as possible. 

let’s say you ordered a yo-yo and it arrived broken.

first, make sure you’re emailing the customer service department and not the CEO of the yo-yo company, although that would be pretty funny.

then write your email as follows:

DO:

  • be concise. use short sentences. no, shorter than that.
  • immediately communicate what you need. “hello, my yo-yo arrived damaged and i’d like to replace it.” (if possible, attach a photo of the damaged yo-yo.)
  • include all relevant information. “i ordered on 9/1/2014 and my order number is 69420.”
  • confirm the shipping address. “if possible, can i have a replacement yo-yo sent to the following address?”
  • format the address correctly. use line-breaks, as if you were writing the address on an envelope yourself. someone might have to copy and paste that shipping address & fixing your mistakes sucks. 
  • say thanks.
  • be patient.

DON’T:

  • bury your lead. say right away what you need and don’t include any unnecessary filler. “hello and good day to you. my name is george, i live in england and i’ve been married thirty years and i’m the proud father to four beautiful boys. it was snowing in the year of 1978 that i ordered your fine product, the yo-yo … “
  • scream at anyone.
  • type in all-caps.
  • write a wall of text. 

now do me a favor: print this out and give it to your parents and grandparents in preparation for the holidays.

If you think I’m not literally printing this out and pasting it on the refrigerators of every family member I have ever had

you would be wrong

Filed under customer service Cards Against Humanity

78,302 notes

ohnoproblems:

natellite:

"the raven" only its about macklemore. thanks for following my blog

once inside a thrift shop dreary, while i browsed there, weak and weary,

over many a quaint and curious greatcoat of forgotten bore—

while I nodded, puissance sapping, suddenly there came a yapping,

as of some one whitely rapping, rapping at my bargain store—

“‘tis some visitor,” i muttered, “rapping at my bargain store—

only this and macklemore.”

(via sammaggs)